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Frequently Asked Questions
Click on a category below to view all questions and answers.
What is the difference between Classico and Intenso Toasted?
For our blend, we have defined two different Intensities of Taste, corresponding to two different roasting curves: the Classic taste and the Intense taste.
For lovers of soft and velvety tastes we recommend the Classic Toasted, while for those who love a full and full-bodied taste the Intense Toasted is ideal.
Once the pack of ground coffee has been opened, how long does the freshness of illy coffee last?
After opening, if stored at room temperature, the coffee maintains its excellent state of freshness for up to six days. After a week, following exposure to the air, the coffee begins to undergo alterations due to natural oxidation processes. It is advisable to put the minced meat in the refrigerator immediately after opening to preserve the aroma and taste of the product which, preserved in this way, must in any case be consumed within 21 days.
How should the capsules be stored after opening?
After opening, stored at room temperature, the capsule maintains its excellent state of freshness for up to six days. Following exposure to the air, the following week, the coffee begins to undergo alterations due to natural oxidation processes.
How should the pods be stored after opening?
After opening, stored at room temperature, the wafer maintains its excellent state of freshness for up to six days. Following exposure to the air, the following week, the coffee begins to undergo alterations due to natural oxidation processes. It is advisable to put the coffee in the refrigerator immediately after opening to preserve the aroma and taste of the product which, preserved in this way, must in any case be consumed within 21 days. In this case it is necessary to allow the coffee to return to room temperature to prevent possible stratifications or lumps from being created.
Is it possible to buy the 3 kg or 1.5 kg can of coffee beans?
The 3 kg and 1.5 kg coffee bean formats are reserved exclusively for our professional customers, hotels, restaurants and bars.
What are the types of Iperespresso capsules?
The Iperespresso capsules are available for espresso and American coffee (usable with the Iperespresso Coffee machines) in the Classic Toasted, Intense Toasted and Decaffeinated types. In addition, Arabica Selection Costa Rica, Brazil, Guatemala, India, Ethiopia and Colombia are available.
Are Iperespresso capsules compatible with non-Iperespresso coffee machines?
Iperespresso capsules work exclusively with the Iperespresso Method, a closed portioned system that can be used with our Y3.3, X7.1 and X1 anniversary coffee machines.
Can Iperespresso capsules be recycled?
Yes, illy has partnered with leading industry organizations to provide an innovative solution to recycle Iperespresso coffee capsules. By collecting your used capsules and delivering them to our courier, your used capsules will be recycled and you’ll be diverting waste from landfills.
What is Arabica Selection?
Arabica Selection is the selection of some of the origins of Arabica coffee that make up the unique illy blend. These are the Arabica coffees that we select in Costa Rica, India, Brazil, Guatemala, Ethiopia and Colombia, offered in purity.
What are the aromas of Arabica?
The origin of each Arabica coffee determines a distinctive aromatic profile. Thanks to a dedicated roasting for each one, we enhance the individual taste notes: the floral notes of Ethiopian coffee, those of black pepper and extra dark chocolate from India, chocolate from Guatemala, caramel from Brazil and the fruity ones from Colombia.
What is illy Instant Coffee?
illy Instant Coffee is the new soluble coffee made with the unmistakable illy blend consisting of 9 of the best Arabica beans. It is cold worked with the most advanced technologies, to offer the best coffee, even instant. The addition of illy ground coffee to the soluble flakes is the extra touch that enhances the aroma of the preparation.
What is illy Cold Brew?
illy Cold Brew is a natural coffee-based soft drink, prepared with the cold extraction system, which enhances the unique illy blend 100% Arabica. Served on tap, illy Cold Brew is the result of 12 hours of infusion, which allows you to better preserve all the aromas of the coffee, enhancing its taste. It is available in the Classic Toasted version and does not contain any added flavorings or additives.
I have a coffee machine under warranty, how can I get technical assistance?
Send an e-mail to email@example.com including your telephone number. We will contact you as soon as possible to provide you with assistance.
Can I get technical assistance if my machine is not under warranty?
Send an email with your machine data (serial number under the machine) and your references to firstname.lastname@example.org. We will contact you to give you all the information for technical assistance.
What product should I use for the maintenance of the machine?
For pod and ground coffee machines, detergent tablets must be used to remove residual grease from both the filter and the filter holder.
For Iperespresso machines, the descaler must be used. Both products can be purchased in our online shop .
What are the illy Art Collections?
The illy Art Collections are special sets of cups that since 1992 combine the pleasure of tasting with that of contemporary art. They are interpreted by the greatest contemporary artists on an international level and represent real pieces of art. Each of them bears the artist's signature on the bottom and a serial number attesting to its limited edition.
Can I wash the illy Art Collections in the dishwasher?
We recommend that you wash the illy Art Collection cups by hand.
Where can I find the older illy Art Collections?
The cups of the illy Art Collection are on sale until exhaustion on our online shop. Older collections are exchanged between collectors, however we do not promote any collecting sites.
Are illy ground coffee cans recyclable?
Our cans containing ground coffee are made of tinplate, a material that fully complies with current legislation on packaging recycling and is highly recyclable, since it can be easily separated from the rest of the metal waste using magnets present in waste treatment plants.
Where should I throw the ESE pods after their use?
The ESE pods are certified compostable and can be conferred in the organic collection.
How does the disposal of Iperespresso capsules work?
The material of which our Iperespresso capsules are made is polypropylene, which, thanks to its technological performance, resists the pressure generated by the capsule, necessary to guarantee an excellent result in the cup. Disposal of the capsule in different countries is linked to local waste management legislation. In fact, it is possible to recycle the plastic, separating it from the organic matter and transferring the two materials to the appropriate separate collection, or to waste-to-energy the entire capsule, as polypropylene develops those high temperatures that allow waste to be burned by developing electricity, without producing dioxins.
Are illy capsules compostable?
Our Iperespresso capsules are made of polypropylene, a material that resists the pressure generated by the capsule, which is necessary to guarantee an excellent result in the cup, thanks to its technological performance. Compostable plastics and other compostable materials do not currently have the technical characteristics to withstand high pressures without compromising the final quality of the coffee.
I would like to submit a sponsorship proposal, what can I do?
Email us at email@example.com We will consider your proposal and give you feedback.
I would like to send my application to work for KAFEA TERRA, what can I do?
You can submit your spontaneous application by accessing Careers At KAFEA TERRA: register your data and then attach your CV.
What is the Università del Caffè?
The Università del Caffè is the center of excellence created to promote, support and disseminate the culture of quality coffee around the world through training. It is the privileged meeting place where coffee and hospitality professionals, but also enthusiasts, curious and aspiring connoisseurs, can share the passion for knowledge that distinguishes illycaffè. Visit the following page .
I would like to become an illy supplier, what can I do?
Email us at firstname.lastname@example.org and our Commercial team will get back to you.